Internet chat has quickly become a mainstream form of communication – and now it’s a hot new service, included in all business-class hosting packages, EasyLiveChat provides yet another effective and efficient way for businesses to communicate with prospects and customers.

Through the real-time interactive window, you can promptly communicate with visitors to answer product questions or up sell services. Don't wait until your visitor’s interest has cooled off - often returning phone calls or emails hours after they were sent? Instant communication means instant, and improved, customer satisfaction.

Increased Productivity

EasyLiveChat increases the productivity of customer service agents by enabling the creation of pre-defined, editable messages making responding to common consumer questions quick and easy. With full transcript functionality that includes mailing and archiving, agents can also refer to previous chats as needed.

EasyLiveChat manages up to four agents. And each agent can easily chat with up to four consumers simultaneously – that’s four times more than an agent can handle by phone.

Agents are notified both visually and audibly when a new chat has been requested by a site visitor. They can also set their hours of operation for chat so site visitors know when agents are available.

Your Customers Will Love It

Your customers will benefit from the easily brandable EasyLiveChat. Any small business with a website can use it to make their businesses appear larger with a strong customer focus. The EasyLiveChat skin allows for the addition of logos and preferred colour scheme selection.

You can easily add an EasyLiveChat button to your web site or your shopping cart. You can even use a pop-up chat window to let site visitors know about this new quick and easy way to communicate.