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Refund Policy

At City & District we take great pride in delighting our customers.  Please review our web hosting refund policies.

Web Hosting Accounts - All new web hosting accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase. 

Web Hosting Renewals - Your web hosting account will renew on a monthly basis.  Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

Domain Names - All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry.  It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

Domain Name Renewals - Domain Name renewals are billed automatically on the schedule agreed to in the contract.  They will renew automatically until you write in and cancel the renewal of you domain name.  Keep in mind that domain names are on a minimum of an annual plan.